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#1 Posted : Thursday, May 31, 2018 8:02:00 AM(UTC)

Rank: Administration

Groups: Administrators, Registered
Joined: 1/2/2018(UTC)
Posts: 9
United States

Although there are a number of reasons emails may be stuck in a, "Pending Send," status, I ran into one recently that was a bit unusual. Full disclosure: this on the email router for a CRM 2015 on-premises deployment, so it may not apply more broadly, but ultimately the issue turned out to be that the user somehow had the, "Invite Status," field on their user record set to, "Invited." This field was used with the first round of CRM online deployments where there was no such thing as Azure Active Directory, so new users had to be invited by email and authenticate with their Live IDs. At any rate, it was excluding this user (she didn't even appear in the Users, Queues and Mailboxes list in the email router application) because the value needed to be set to, "Invitation Accepted." Since this was on-premises CRM, I just set it in the database, but you should be able to set it with a workflow also. Once the Invite Status had been fixed, the pending emails sent immediately.
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